Refund policy
Return & Exchange
We try our best that your every purchases are packed & shipped with care. but we know, sometime it happens.
Before taking the steps to returning any items, please email us at epacificitrimming@gmail.com or call us at 212-279-9310 and speak to our Customer Service Representative to obtain proper authorization.
If you’d like to make a exchange & return, please note that it must be made within 25 days of the invoice date.
**Before taking any actions, please read the entire refund & exchange policy. Pacific Trimming will automatically understand that our customer already read the policy when they are claiming for an issue.**
Ship All Returns To :
Pacific Trimming (Web Returns Department)
220 West 38th St, New York, NY 10018
Before taking the steps to returning any items, please email us at epacificitrimming@gmail.com or call us at 212-279-9310 and speak to our Customer Service Representative to obtain proper authorization.
If you’d like to make a exchange & return, please note that it must be made within 25 days of the invoice date.
**Before taking any actions, please read the entire refund & exchange policy. Pacific Trimming will automatically understand that our customer already read the policy when they are claiming for an issue.**
Ship All Returns To :
Pacific Trimming (Web Returns Department)
220 West 38th St, New York, NY 10018
Pacific Trimming must first receive the original item.
Once your return has been received, we will credit the appropriate account within 7-14 days.
You will then receive an email notifying that your return has been processed.
* Pacific Trimming does not reimburse the original shipping and handling charge on your invoice.
** Pacific Trimming is not responsible for items returned that are lost or damaged during transit.
* Any defective items cannot be replaced after 15 days from your invoice date.
*Check package thoroughly as items can shift under packaging materials during transit.
*Please verify that the items are not on backorder.
*In order for Pacific Trimming to ship you the missing item, it is necessary that you report the missing item to our Customer Service within 5 business days upon arrival of the order.
The following items can be exchanged & returned
* Items sold by the piece : Buttons, Hardware, Notions, etc.* Whole rolls & Unopened Packages
* Damaged Items
* Incorrect items
The following items cannot be exchange & returned
* Cut to size items : Trims, Ribbons, Elastics, Zippers, Chains, etc* Special ordered items
* Opened Packages : Rit dye, Rhinestone, Notions, etc.
* Used Items
* Threads
* Rhinestones
* Flower Pins
* Brooches